Camping La Mignardière

Respuesta del establecimiento

Hello José María, The whole team at La Mignardière joins me in thanking you! They are delighted to receive your compliments! We are pleased that you appreciated the upkeep of our facilities. We take care every day to maintain a neat and welcoming environment so that everyone can enjoy their stay in Touraine to the full. We hope that this enjoyable experience will leave you with fond memories of the Loire Valley and that we will have the pleasure of welcoming you back. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Hello Matt, We carefully consider the factors that may have influenced your overall impression. The layout and size of our parcels do indeed vary, and we do our best to take into account the details provided at the time of booking. We regret that the pitch initially allocated was not suitable for the size of your tent, despite the information you provided, and your feedback encourages us to be even more vigilant on this point. Please rest assured that the welcome and satisfaction of our guests are our top priorities. We are nonetheless pleased that our teams were able to find a solution as quickly as possible. We hope you were able to discover the treasures of the Loire Valley, with its castles, vineyards and the landscapes along the Loire. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Hello Kathryn, We have taken note of your unsatisfaction. It is a relief to hear that the cleanliness of your mobile home and the communal veranda contributed positively to your holiday. Our teams are committed to your well-being and do their utmost to ensure you have a pleasant stay, and we are sorry that you did not feel their warm welcome. For safety reasons, gas barbecues allow you to enjoy meals outdoors whilst minimising the risks associated with fire. We have taken full note of all your suggestions regarding the outdoor facilities and our accommodation, which will inform our thinking as part of our ongoing improvement programme. We hope that, despite everything, you will still have fond memories of your stay in Touraine and your explorations of the Châteaux of the Loire Valley. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Dear holidaymaker, The entire team was pleased to welcome you to La Mignardière. We are delighted that you enjoyed our water park. Our swimming pools are perfect for refreshing yourself on sunny days. Hopefully, you were able to make the most of our prime location on the edge of Tours, amongst castles, vineyards and picturesque villages, to discover the treasures of the Loire Valley, We look forward to seeing you again soon, Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Dear guest, We have taken note of your comment and regret that you were disappointed. However, it is reassuring to read that you appreciated the friendliness of our team, the spaciousness of your location and the peaceful surroundings. We would have liked to understand better what led you to feel that your accommodation should no longer be rented out. The details, particularly the size and facilities, are specified at the time of booking so that everyone can choose the option best suited to their expectations. We hope that, should you return to stay at La Mignardière, our advisers will be able to guide you towards a chalet or mobil-home that better meets your expectations. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Dear guest, It is with regret that we have read your review, particularly as circumstances beyond our control prevented you from staying at La Mignardière. In accordance with our general terms and conditions of sale, which you accepted when making your booking, failure to take out cancellation insurance unfortunately means that no refund can be issued in the event of you being unable to stay, whatever the reason. This optional insurance is specifically designed to cover this sort of personal contingency. We would also advise you to contact your bank, as certain policies may cover this type of unforeseen event. We hope that this setback will soon be nothing more than a distant memory and that you will have the opportunity to discover the Touraine region in the near future. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Hello Ruud, Every review is an opportunity for improvement, and we take all feedback seriously. We are pleased to hear that you enjoyed our prime location, in the heart of Touraine amongst castles, vineyards and picturesque villages. Motorhome pitches are allocated based on the dimensions provided at the time of booking. On your next visit, please do let us know your preferences; we will do our best to meet your expectations. We hope you will give us another chance to offer you a 100% successful experience in the Loire Valley. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Hello Harro, We have taken note of your message following your stay at La Mignardière. First and foremost, we are delighted that you enjoyed the coolness of our shaded pitches, which are particularly pleasant during hot weather! We have taken note of your comment regarding the reservation of sun loungers. We understand your frustration at this situation; however, we encountered exceptional increased visitor numbers due to the presence of a group. Despite the measures put in place to manage this influx, the organisation of the spaces may have been affected at times. We sincerely regret that this may have affected your satisfaction. We hope that these minor inconveniences will not spoil your memories of your stay in Touraine and we would be pleased to welcome you back. Alizé Management team Camping La Mignardière

Respuesta del establecimiento

Bonjour Émilie, C'est avec regret que nous découvrons ici votre déception. Nous comprenons que la convivialité entre certains groupes ait pu occasionner une gêne. Les longs week-ends de mai sont en effet propices aux retrouvailles dans un contexte de forte affluence. Ce week-end, là, nous avions d’ailleurs renforcé notre présence avec un agent de sécurité la nuit. Celui-ci est intervenu à plusieurs reprises afin de veiller au respect du calme et du bien-être de tous. Nous n’avons cependant reçu aucun appel sur le téléphone d’astreinte ni aucune plainte signalée durant votre séjour. Il est dommage que vous ne soyez pas venus échanger avec nous, afin que nous puissions trouver une solution. Quant à votre mobil-home Loggia Eco, il s’agit effectivement de notre Gamme Simplicité, proposée à un tarif plus accessible. Nous avons bien pris en compte vos remarques. Nous aurions apprécié échanger avec vous directement sur place et espérons avoir l’occasion de regagner votre confiance lors d’une prochaine visite. Alizé Directrice du Camping La Mignardière