Centro Vacanze San Marino

Respuesta del establecimiento

Dear Ricco, Thank you very much for your kind review! We are delighted that you appreciated our location, the friendliness of our staff, and your pitch. We hope to welcome you back again soon!

Respuesta del establecimiento

Dear Kerstin, Thank you very much for your wonderful review and for your kind words about our campsite! We are delighted that you appreciated our pitches, the possibility of choosing your own pitch, and the convenience of the free bus service to the historic centre of San Marino. We are also pleased to hear that you enjoyed the restaurant. We would just like to point out that the restaurant is independently managed and is not operated directly by our Holiday Centre. We look forward to welcoming you back in the future!

Respuesta del establecimiento

Dear Rupert, Thank you very much for your kind review and for taking the time to share your feedback with us! We are delighted to hear that you appreciated the greenery of our campsite, the bread delivery service, and the privacy offered by our pitches. We hope to welcome you back again soon!

Respuesta del establecimiento

Muito obrigado pela sua avaliação e pelas suas palavras! Ficamos muito satisfeitos por saber que apreciou o atendimento na receção e que considerou o nosso espaço para autocaravanas confortável, organizado e com lugares bem delimitados. Esperamos recebê-lo novamente em breve no Garden Village San Marino!

Respuesta del establecimiento

Sehr geehrter Herr Raab, Vielen Dank für Ihre hervorragende Bewertung und die 10 von 10 Punkten! Es freut uns sehr, dass Sie insbesondere mit unserer freundlichen Rezeption, den großzügigen Stellplätzen sowie dem Komfort und der Sauberkeit zufrieden waren. Wir verstehen natürlich, dass Sie sich über einen geöffneten Pool gefreut hätten. Wir möchten jedoch darauf hinweisen, dass unser Swimmingpool ein saisonaler Service ist und – wie in unseren Informationen angegeben – von etwa Mitte Juni bis Mitte September geöffnet ist. Wir hoffen, Sie hatten trotzdem einen angenehmen Aufenthalt bei uns und würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen!

Respuesta del establecimiento

Sehr geehrter Herr Ries, Vielen Dank für Ihre Bewertung und Ihre positive Rückmeldung zu unserem großzügigen Stellplatz und dem Preis-Leistungs-Verhältnis. Bezüglich des Swimmingpools möchten wir jedoch gerne eine Klarstellung geben: Unser Pool ist ein saisonaler Service und nicht ganzjährig geöffnet. Der angegebene Öffnungszeitraum ist von etwa Mitte Juni bis Mitte September. Diese Information ist entsprechend in unseren Unterkunftsinformationen angegeben. Die Schließung des Pools nach diesem Zeitraum erfolgt daher aufgrund des Endes der vorgesehenen Saison und nicht aufgrund von Personalmangel. Wir bedauern, wenn dies bei Ihrem Aufenthalt zu einer anderen Erwartung geführt hat, und hoffen, Sie dennoch wieder bei uns begrüßen zu dürfen

Respuesta del establecimiento

Dear Andrea, Thank you for your feedback and for appreciating the proximity to San Marino and the spacious pitches. Regarding the evening transport, we would just like to clarify that during the weekend, as an alternative to taking a taxi, the free SMUVI service is available and operates until 1:00 a.m., allowing guests to travel to and from San Marino in the evening. As for the swimming pool, we would like to point out that, as clearly stated in our information, the pool is a seasonal facility and closes every year in mid-September, regardless of the weather conditions or temperatures. We hope you nevertheless enjoyed your stay with us and thank you again for sharing your feedback.

Respuesta del establecimiento

Dear Ute, Thank you for your feedback and for appreciating our free transfer service and bread delivery. Regarding your comments about our staff, we would like to clarify that it is absolutely not true that our team treats guests badly, and certainly not German guests. There would be absolutely no reason for such behaviour, especially since the vast majority of our guests are German and we have always been happy to welcome them. We are sorry that you had this impression, but we do not recognise ourselves in this description of our staff and the way we treat our guests. We always strive to provide a friendly and professional service to everyone, regardless of their nationality. We also take note of your comments regarding the laundry facilities, cleanliness and Wi-Fi.

Respuesta del establecimiento

Dear Patrick, Thank you so much for your lovely feedback! We’re truly happy to hear that you enjoyed your stay and appreciated our location, pitch and service. Your kind words mean a lot to our team and are a wonderful encouragement. We hope to have the pleasure of welcoming you back again soon! Warm regards from San Marino!

Respuesta del establecimiento

Dear Erich, Thank you very much for your feedback. We are pleased to hear that you enjoyed the location and our restaurant. Regarding the swimming pool, we would just like to clarify that, as also indicated in the ACSI guide, the pool is a seasonal service available during the summer period and therefore closes in mid-September. We are sorry if this was not clear at the time of booking and hope you nevertheless had a pleasant stay with us.

Respuesta del establecimiento

Thank you for your feedback and for appreciating our pitches, restaurant and the cleanliness of our sanitary facilities. Regarding the sanitary facilities, we would like to clarify that there are several sanitary blocks available throughout the campsite for our guests. As for the swimming pool, we would kindly point out that it is clearly stated in our information, as well as in the ACSI guide, that the pool is a seasonal facility and closes every year in mid-September, regardless of the weather conditions or the number of guests staying at the campsite. This is therefore a scheduled seasonal closure and is not related to the occupancy of the campsite.

Respuesta del establecimiento

Thank you very much for your kind words and for taking the time to share your experience! 😊 We are delighted to hear that you enjoyed your stay, appreciated our warm welcome, and found the pitch comfortable and peaceful at night. Regarding the restaurant, we would just like to clarify that it is independently managed and operates separately from our campsite. Therefore, unfortunately, we are not directly responsible for the menu or its management. We are nevertheless very happy to hear that you enjoyed the pizza! Thank you again for choosing to stay with us. We hope to welcome you back again soon! Warm regards

Respuesta del establecimiento

Dear Manfred, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our restaurant. We are sorry that some aspects of your stay did not meet your expectations. Regarding the swimming pool, it is closed seasonally every year in mid-September, as stated in the information provided about our campsite. The requirement to wear a swimming cap is also part of the pool regulations. We are, however, sorry about the condition of the sanitary facilities and the lack of toilet paper during your stay. This is certainly not the standard we aim to provide, and we will report the matter to the staff responsible. As for your accommodation, our campsite is located in a hilly area, and some pitches naturally have a certain slope. Nevertheless, we appreciate your feedback, as it helps us identify areas where we can improve.

Respuesta del establecimiento

Dear Mister Meyer, Thank you very much for your kind review! We’re delighted to hear that you appreciated the convenient bus connection, the cleanliness of our facilities, our restaurant, and the view. We hope to welcome you back soon!

Respuesta del establecimiento

Dear Hermann, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our campsite, our beautiful pool, and the friendly service provided by our team. We are also pleased that you appreciated the terraced layout of the campsite. Thank you again for your kind words and for choosing us. We hope to welcome you back again soon! Kind regards, Centro Vacanze San Marino Resort